Never received my order that was placed 3 weeks ago. Tried emailing (3 times) with no response, DM-ed on IG with no response, started a chat on the website (2 times) with no response. Received half a refund, $24.40 of the $48.80 that I purchased (11 days after placing my order) with no explanation as to why. My daughters & I like the products, but the customer service is unacceptable. I have yet to receive the rest of my refund & no one from customer service has reached out.